CV

The full record – experience, education and skills.

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Profile

Service-minded, dependable and technically curious, with ten years of customer-facing and hands-on service work. Currently training as a Drifttekniker IT (Swedish vocational IT operations programme) with a strong focus on networking, support and IT infrastructure. I enjoy solving technical problems while delivering good service, and I am looking for a LIA (supervised work placement that forms part of the programme) to deepen my skills in ServiceDesk, Windows and networking.

Experience

Research & Data Handling (hourly)

2025 – 2026

Public Insight AB

  • Research and data handling within public procurement and market analysis
  • Collecting, structuring and processing large datasets
  • Supporting analysis work, quality-assuring data and preparing source material
  • Working independently to a high standard and delivering on time

Cloakroom Attendant & Waitress (hourly)

2015 – 2024

Gamla Riksarkivet

  • Professional reception and service for guests at events and functions
  • Responsible for order, structure and smooth operation in my area
  • Teamwork at high tempo under varying conditions
  • Strong customer focus and an ability to create a positive experience

Cleaner (hourly)

2014 – 2025

Furuhöjdens Rehabiliteringshem

  • Cleaning and maintaining patient rooms and shared areas to strict hygiene standards
  • Independent, structured work with ownership from start to finish
  • Assisted with sorting and simple administrative tasks
  • Contributed to a safe and well-kept environment for residents and colleagues

Cafeteria Staff

2011 – 2013

Sporthallen Åkersberga

  • Till work, customer service and sales
  • Food preparation and daily upkeep of the premises
  • Fast-paced work with a focus on service and quality

Summer Worker

2009 – 2013

Roslagsvatten, Åkersberga

  • Practical outdoor maintenance work (mowing, painting, trimming)
  • Teamwork and ownership of assigned tasks

Education

Drifttekniker IT (Swedish vocational IT operations programme, 1100 credits)

2025 – present

Nordiskt Lärcenter – Stockholm area

  • Computer and communications technology
  • Communication networks
  • Network administration
  • Network technologies
  • Support and service work
  • Programming
  • Installing and configuring hardware and software
  • Troubleshooting, administering and monitoring network environments
  • Server and infrastructure maintenance
  • User support, documentation and IT security
  • APL/LIA – supervised work placement in a real IT environment

Grundkurs IT (DV014A), 7.5 ECTS credits – distance, 25%

2025 – 2026

University of Gävle

  • Foundations of IT systems and computer use

Upper secondary education – Multimedia & Music

2010 – 2013

IT-Gymnasiet, Åkersberga

Courses

Future Camp – Leadership Training, Level 1 (2012)

2012

Studiefrämjandet

Skills

Technical skills

  • Network administration
  • Network technologies
  • Communication networks
  • Support & service work
  • Troubleshooting
  • Installation & configuration
  • Windows
  • IT infrastructure
  • User support
  • Documentation
  • IT security

Other strengths

  • Customer service
  • Problem solving
  • Accountability
  • Structure & attention to detail
  • Communication
  • Teamwork
  • Interest in technology

Licences

  • Category B driving licence

Languages

Swedish

Native

English

Good command, spoken and written