Jessica Gärtner

IT operations student in Åkersberga – seeking APL placement in ServiceDesk and IT support

jessica.gartner@proton.meÅkersberga, Stockholm Countylinkedin.com/in/jessicagartner-it/

Résumé

A one-page selection, made to be printed and handed over.

Profile

Service-minded, dependable and technically curious, with ten years of customer-facing and hands-on service work. Currently training as a Drifttekniker IT (Swedish vocational IT operations programme) with a strong focus on networking, support and IT infrastructure. Based in Åkersberga, I enjoy solving technical problems while delivering good service, and I am looking for an APL (workplace-based learning that forms part of the programme) to deepen my skills in ServiceDesk, Windows and networking.

Experience

Research & Data Handling (hourly)

2025 – 2026

Public Insight AB

Research and data handling within public procurement and market analysis
Collecting, structuring and processing large datasets

Cloakroom Attendant & Waitress (hourly)

2015 – 2024

Gamla Riksarkivet

Professional reception and service for guests at events and functions
Responsible for order, structure and smooth operation in my area

Education

Drifttekniker IT (Swedish vocational IT operations programme, 1100 credits)

2026 – present

Nordiskt Lärcenter – Stockholm area

APL – workplace-based learning in a real IT environment (2 November 2026 – 12 March 2027, at least 330 hours, 3 days/week)

Grundkurs IT (DV014A), 7.5 ECTS credits – distance, 25%

2025 – 2026

University of Gävle

Skills

Technical skills

Network administration
Network technologies
Communication networks
Support & service work
Troubleshooting
Installation & configuration
Windows
IT infrastructure
User support
Documentation
IT security

Other strengths

Customer service
Problem solving
Accountability
Structure & attention to detail
Communication
Teamwork
Interest in technology