Service-minded, dependable and technically curious, with ten years of customer-facing and hands-on service work. Currently training as a Drifttekniker IT (Swedish vocational IT operations programme) with a strong focus on networking, support and IT infrastructure. I enjoy solving technical problems while delivering good service, and I am looking for a LIA (supervised work placement that forms part of the programme) to deepen my skills in ServiceDesk, Windows and networking.
About me
Service-minded, dependable and technically curious – with ten years of customer-facing and hands-on service work.
Background
Education
Drifttekniker IT (Swedish vocational IT operations programme, 1100 credits) – Nordiskt Lärcenter – Stockholm area
Grundkurs IT (DV014A), 7.5 ECTS credits – distance, 25% – University of Gävle
Upper secondary education – Multimedia & Music – IT-Gymnasiet, Åkersberga
Experience
Research & Data Handling (hourly) – Public Insight AB
Cloakroom Attendant & Waitress (hourly) – Gamla Riksarkivet
Cleaner (hourly) – Furuhöjdens Rehabiliteringshem
Cafeteria Staff – Sporthallen Åkersberga
Summer Worker – Roslagsvatten, Åkersberga
Skills
Technical skills: Network administration · Network technologies · Communication networks · Support & service work · Troubleshooting · Installation & configuration · Windows · IT infrastructure · User support · Documentation · IT security
Other strengths: Customer service · Problem solving · Accountability · Structure & attention to detail · Communication · Teamwork · Interest in technology
Licences: Category B driving licence
Languages
Swedish – Native
English – Good command, spoken and written